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Flight Delay Compensation from Portugal (EU261)
Free EU261 calculator: check if you're owed €250, €400 or €600 for a delayed, cancelled or overbooked flight and get a claim letter in Portuguese or English.
1. Your flight
2. What happened?
Result
Add your route to see your amount
Choose where you flew from and to (or type the distance).
3. Your rights
- ✔Right to care while you wait: meals and drinks, and a hotel plus transport if you're delayed overnight. Keep receipts; reasonable costs can be claimed back.
- ✔Delay of 5 hours or more, or a cancellation: you can choose a full refund instead of flying.
- ✔Compensation is per passenger, including children with a seat.
- ✔Claims companies take 25–35% plus VAT. Claiming yourself is free.
- ✔You can ask for cash: you don't have to accept vouchers.
✉️ 4. Your claim letter
🧭 What to do next
- Send the letter to the airline's customer service or claims form, with your booking reference and boarding passes.
- Wait for the reply (allow up to 2 months). Don't accept vouchers if you want cash.
- If they refuse or don't reply: complain to ANAC (Portugal's civil aviation authority) or the electronic complaints book (Livro de Reclamações). You can also use a consumer arbitration centre (CNIACC handles air transport).
- Still not paid? Go to a justice of the peace court (julgado de paz) or court, or use the European Small Claims Procedure.
General information, not legal advice. 🔒 Everything stays on your device.
✅ Rules last checked:
📚 Official sources: Regulamento (CE) n.º 261/2004 (EUR-Lex) · ANAC
We build every tool from the official rules and re-check them when they change. Always confirm with the official source before you rely on a result.
🛠️ Spotted a mistake or an out-of-date rule? Tell us
Questions people ask
How long do I have to claim?+
Claim as soon as you can. The court time limit depends on the country where you sue; Portuguese courts have allowed several years, but send the airline your claim soon after the flight.
Does a technical fault count?+
Yes. The EU Court of Justice says technical faults are part of an airline's normal activity, not extraordinary circumstances.