Free ยท No signup ยท Private
TAP Air Portugal Delay Compensation: Up to โฌ600 (EU261)
TAP Air Portugal flight delayed, cancelled or overbooked? See what you can claim under EU261 and get a free claim letter.
1. Your flight
2. What happened?
Result
Add your route to see your amount
Choose where you flew from and to (or type the distance).
3. Your rights
- โRight to care while you wait: meals and drinks, and a hotel plus transport if you're delayed overnight. Keep receipts; reasonable costs can be claimed back.
- โDelay of 5 hours or more, or a cancellation: you can choose a full refund instead of flying.
- โCompensation is per passenger, including children with a seat.
- โClaims companies take 25โ35% plus VAT. Claiming yourself is free.
- โYou can ask for cash: you don't have to accept vouchers.
โ๏ธ 4. Your claim letter
๐งญ What to do next
- Send the letter to the airline's customer service or claims form, with your booking reference and boarding passes.
- Wait for the reply (allow up to 2 months). Don't accept vouchers if you want cash.
- If they refuse or don't reply: complain to ANAC (Portugal's civil aviation authority) or the electronic complaints book (Livro de Reclamaรงรตes). You can also use a consumer arbitration centre (CNIACC handles air transport).
- Still not paid? Go to a justice of the peace court (julgado de paz) or court, or use the European Small Claims Procedure.
General information, not legal advice. ๐ Everything stays on your device.
โ Rules last checked:
๐ Official sources: Regulamento (CE) n.ยบ 261/2004 (EUR-Lex) ยท ANAC
We build every tool from the official rules and re-check them when they change. Always confirm with the official source before you rely on a result.
๐ ๏ธ Spotted a mistake or an out-of-date rule? Tell us
Answer: under Regulation (EC) 261/2004, a flight leaving Portugal (or arriving on a European airline) that lands 3 hours or more late pays โฌ250 up to 1,500 km, โฌ400 within the EU over 1,500 km or up to 3,500 km, and โฌ600 over 3,500 km. On long flights 3โ4 hours late, the airline can pay half. Nothing is due in extraordinary circumstances (weather, air traffic control).
| Route (example) | Distance | 3 h late | 4 h or more |
|---|---|---|---|
| Lisbon โ Porto | 278 km | 250 โฌ | 250 โฌ |
| Lisbon โ Madeira (Funchal) | 965 km | 250 โฌ | 250 โฌ |
| Lisbon โ Ponta Delgada (Sรฃo Miguel) | 1449 km | 250 โฌ | 250 โฌ |
| Lisbon โ Paris Charles de Gaulle | 1470 km | 250 โฌ | 250 โฌ |
| Porto โ Frankfurt | 1652 km | 400 โฌ | 400 โฌ |
| Lisbon โ Sรฃo Paulo | 7934 km | 300 โฌ | 600 โฌ |
| Lisbon โ Luanda | 5780 km | 300 โฌ | 600 โฌ |
Per passenger, when the cause is the airline's (fault, crew, overbooking).
Questions people ask
How long do I have to claim?+
Claim as soon as you can. The court time limit depends on the country where you sue; Portuguese courts have allowed several years, but send the airline your claim soon after the flight.
Does a technical fault count?+
Yes. The EU Court of Justice says technical faults are part of an airline's normal activity, not extraordinary circumstances.